So, I had an issue with my Speck See through Satin MacBook Pro hard shell case. One of the tabs that lock in the bottom half, was thinner then the other side, and cracked off.
I contacted Speck, and with a proof of receipt, they sent me out a replacement case, no questions asked, and within a weeks time.
Speck has amazing customer support, and fantastic products. I HIGHLY recommend Speck. An absolute pleasure to deal with, and I will be buying from them again in the future.